Judy & David Help:
Enhanced CDs

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What is an Enhanced CD?
An Enhanced CD is a CD which you can play in a CD player like a normal CD, but which you can also use in your computer for additional multimedia fun.

 

How do I "play" it?
To play the audio portion of the CD, put it in your regular home or car stereo CD player. To access the multimedia portion, put it in your Macintosh or Windows computer. Most of our ECD programs start automatically. If it doesn't, then do the following...

MAC: Double click on the CD icon. Double click on the the correct program. Note: Usually, with Judy & David Enhanced CD's the correct program will be called "StartMac" or just "Start". If you have trouble, double click on the "ReadMe.txt" file for instructions specific to your specific CD.

WINDOWS PC's: Double click on the "My Computer" icon. Double click your CD-ROM drive. Double click on the the correct program. Note: Usually, with Judy & David Enhanced CD's the correct program will be called "StartPC.exe" or just "Start.exe". If you have trouble, double click on the "ReadMe.txt" file for instructions specific to your specific CD.

 

How do I just listen to the CD on my computer?
Most Judy & David Enhanced CD's will have a component which will let you listen to the CD from within the multimedia program. However, if you would like to listen to the CD from your computer without going through the multimedia program then...

PC: Go to the start menu, select Programs, then Accessories, then MultiMedia, then CD Player.  This is the CD Player and will allow you to just listen to the CD

MAC: In your apple menu, there is a CD Player program (probably "Apple CD Audio Player"). Run this and you should be able to listen to the CD.

 

What are the system requirements?

MAC: Recommended minimum configuration:

PowerPC system running at a minimum of 133 Mhz, Mac OS 8 and up, Quicktime 3 and up (either supplied on CD or available free from Apple at http://www.apple.com/quicktime), color monitor capable of screen resolution 800 x 600 (16-bit color recommended), 8X CD-ROM drive, 24 MB available RAM, Keyboard, Mouse

PC: Recommended minimum configuration:

Pentium system running at a minimum of 133 MHz, Windows 95 and up, DirectX 6.1 and up, Quicktime 3 and up (either supplied on CD or available free from Apple at http://www.apple.com/quicktime), color monitor capable of screen resolution 800 x 600 (16-bit color recommended), 8X CD-ROM drive, 24 MB available RAM, 16-Bit SoundBlaster-compatible sound card, Keyboard, Mouse

 

What is QuickTime?
Most Judy & David Enhanced CDs have videos on them. To view them, you need to have the Apple QuickTime video playback software on your machine (available for both Mac and PC's). Each CD that has a video on it will also have a version on QuickTime for your computer that you can install. This will be found in the "QuickTime" folder on your CD or you can download the latest version of QuickTime at http://www.apple.com/quicktime. Some Judy & David ECD's also have the option of installing QuickTime from a link on the video page.

 

Troubleshooting:

Can't read the CD?

PC: Make sure the disc is not warped, dirty or scratched. Give it some time. Some CD-ROMs take some time to mount. You may need the right CD-ROM driver to read multi-session discs, and it needs to be 100% multisession compatible. You may need to contact your manufacturer and see if there are any updates for your drive.

MAC: Make sure the disc is not warped, dirty or scratched. Give it some time. Some CD-ROMs take some time to mount. You will need the Apple CD-ROM extensions version 5.11 or higher (look in your extensions folder in your system folder). Make sure you booted with extensions on. You may need the right CD-ROM driver to read multi-session discs, and it needs to be 100% multisession compatible. You may need to contact your manufacturer and see if there are any updates for your drive.

 

Can't hear sound?
Are the speakers plugged in? Are they on? Is the volume up? If it still does not work, try to play some sound from another program. Are all other programs stopped? Do you have enough RAM? When the computer is low on memory, the sound is usually the first thing not to play

Can't hear sound of CD...
IE... From within the enhanced CD program you're having trouble playing the CD audio. This may be a result of a conflict between the software and Apple cd / dvd driver 1.3.5 (it comes bundled with some versions of Macintosh System 9). Solution: 1) Upgrade to a newer CD/DVD driver or 2) use Apple CD Player or a

 

 

Can't see the whole screen?
You monitor must be able to display at least 800 x 600 pixels. This is true of the vast majority of computers and monitors sold today. It's possible that your monitor is too small to support this, in which case you will not be able to properly view the multimedia presentation. However, it's also possible that your monitor is large enough but is set to a smaller resolution. Try this...

WINDOWS: Go to the Control Panels directory in the Start Menu. Choose Display and go to the Settings tab. Adjust the "Desktop area" setting to be at least 800 by 600 pixels (if it will let you -- if your monitor isn't capable of this, it won't).

MAC: Go to the Monitors & Sound control panel in the Control Panels folder in the Apple Menu. Choose a resolution setting that's at least 800 by 600 pixels (if it will let you -- if your monitor isn't capable of this, it won't).

 

The ECD says that I am missing files or there is a "handler not defined" error.
The ECD titles were developed with Macromedia Director, and the the resulting programs are called projectors.   Projectors are used for many different things.  Every once in a while, one of these projectors crashes.  When it does, it leaves temporary files on your machine that should not be there.  When another projector tries to run, these files may confuse it.  A way to resolve this and other possible issues on the windows platform is to remove all orphaned temporary files.  The way to do this is as follows:   You may have one or more of the following folders on your hard drive, c:\windows\temp, c:\temp, c:\tmp or c:\windows\tmp These folders are used by ALL windows programs to store temporary information.  When programs crash, they leave a mess in here.  Over time, these folder can fill with tons of orphaned data.  It is ok to delete all of this data.  If you are in any of these folders, you may delete any files in here that you find.  (Windows will not allow you to delete the files that are currently in use, so don't worry, just delete everything in here.)  If you clean up these directories, not only will you clean up some of your hard drive space, you will probably have fewer problems with the program.   If you find the files NETLINGO.X32 and FILEIO.X32 in any of the directories, be sure to delete these.  After cleaning up everything, you should try the projector again.  If this does not fix it, look for a folder call xtras on you hard drive. (START->FIND->FILES and FOLDERS)  If you find a folder called c:\windows\xtras, delete everything in there and run the projector again.

The Video on the ECD doesn't work.
Install or re-install the latest version of QuickTime... see above.

 

Can't hear sound in a Quicktime Movie?
Quicktime and Director (the authoring program that is used to make the ECDs) for the most part co-exist peacefully.  If you have problems, try reinstalling Quicktime (see above). If this still doesn't work, you can try viewing the movie directly by double clicking on the file that ends ".mov" which is found in the same directory as the main multimedia program on the CD.


"This program requires at least 3 mb of virtual memory" error message
A helpful Judy & David fan wrote to us the following:

We were having problems accessing the information on the CD on our computers. Both systems run Windows XP with Service Pack 2 and have about 1 GB of ram. In any case, we were getting an error "this program requires at least 3 mb of virtual memory" . I did solve the problem and my daughter thought I should pass it on to you in case other people run into the same problem. You might want to add it in to the help section on the web site since alot of people run XP and have larger amounts of RAM these days.
 
You have to increase the paging file to a minimum of 4000 and a max of 4096. To do this in Windows XP:
- right click "My Computer"
- choose properties
- click the Advanced tab
- choose the Settings button in the Performance section
- click the Advanced tab
- click the Change button
- Choose Custom Size
- Enter 4000 for Initial Size and 4096 for Maximum
- Click Set button
- Click OK on all of the open windows

 

When all else fails...
In general, we try to make the ECD experience as pleasurable to as many people as possible.  Undoubtedly there will be certain computer configurations that will cause problems and not allow you to experience the full capabilities of the ECD.  If you are one of these people, we are sorry.  The ECD does not cost more than a regular CD, and you are still getting the album.

 

ADDITIONAL SUPPORT...
While we are unable to offer full-blown customer support on the multimedia portions of our enhanced CDs, we would like to try to help. If you do not find the answer to your questions on this page, please send a note to mail@judyanddavid.com with all of the details of the problem (including your computer configuration, operating system, and the title of the Enhanced CD).We will do our best to get you the information you need. In the mean time, don't forget to stick your CD in a regular audio CD player and ENJOY!

 


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